Delivery and Return Policies
Local Delivery in Hong Kong
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Coverage: Applicable to local deliveries within Hong Kong.（All islands and restricted areas which require an entrance permit are not covered).
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Shipping Provider: Orders within Hong Kong will be delivered via SF Express.
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Dispatch Arrangement: All transactions will be arranged within 1 calendar days after payment confirmation.
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Delivery Time: Under normal circumstances, local delivery takes approximately 3-5 working days, subject to availability. For urgent orders, please contact us via WhatsApp.
Return and Exchange Policy
For items purchased on the our official website, you can request a return within 14 days from the shipping date. However, the following conditions must be met:
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Condition of Returned Items:
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Items must be unopened, undamaged, uncontaminated, and in their original packaging without affecting secondary sales.
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Submission of Return Information:
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Provide complete information (e.g., name, address, contact details, order number, and reason for return or exchange) along with proof of purchase. Incomplete submissions may affect processing efficiency or result in rejection of your request.
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Confirmation of Product Issues:
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If there are quality issues such as defects, errors, missing items, or damages caused by us, we will bear the return shipping costs.
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Shipping fees must be reasonable and within standard rates as per official courier channels. Otherwise, we reserve the right to reject or deduct unreasonable portions.
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運送政策
香港本地運送
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適用範圍：適用於香港本地運送（離島及需要許可證方可進入的地區並不涵蓋）。
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運送服務提供商：香港本地訂單將由順豐快遞 (SF Express) 發貨。
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寄貨安排：所有交易將在付款確認後的 1 個工作天內安排。
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交貨時間：正常情況下，本地運送服務需要大約 3-5 個工作日，根據庫存情況。如有特別需求，請Whatsapp 與我聯絡。
退換貨政策
凡在 Wineme 網站購買的商品，正常情況下，我們不接受任何產品退換或取消訂單的要求。
您可在收到商品 14 天內申請退貨。如果我們同意您有權更換或退換商品，但需滿足以下條件：
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退貨商品狀態：
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商品必須是未開封、損壞、無污染，包裝且不影響二次銷售的狀態。
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退換貨信息提交：
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提交完整信息（如姓名、地址、聯繫方式、訂單號碼和退換貨原因等）。如未填寫完整，可能影響退換貨效率甚至無法享受退換服務。
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商品問題確認：
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如因商品品質問題（如瑕疵、錯誤、漏發或遺失等），我們將承擔來回運費。
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運費需經我們確認且不能超過通過快遞官方渠道標準的合理範圍。否則，我們有權拒絕或扣除不符部分。
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